Refund Policy

In order to prevent any inconvenience read carefully our refund policy before making a purchase. Our refund policy refers to the purchase of specific collections, including 'Duo and Trio Signs 2025/2026' and 'Statement Backdrops 2025/2026', as these are booked for an event date in the calendar and our team provide venue installation at a location of choice. Please review our Shipping Policy for information related to other collections, 'Welcome Signs 2025/2026', as these A1 Signs are sent directly to the customer.

Please note that all booking deposits are non-refundable. We have outlined our refund policy below, which means you may request a refund or cancel your booking at any time. However, depending on the notice period provided, fees may apply.

Each product is handmade and accordingly individual, and may be subject to variations of colour as a result. By purchasing you acknowledge that these variations and discolorations are not by fault and you accept the possibility of such occurrence.

Refund - 60 Days Prior to Event

  • If you cancel at least 60 days (9 weeks) prior to your wedding / event date you will not be required to pay the remainder of the total.
  • However, the €500 booking deposit is non-refundable.  

Refund - 55 Days Prior to Event

  • If you cancel less than 55 days (8 weeks) before the wedding / event date, a 20% fee will incur.
  • The €500 booking deposit is non-refundable.  

Refund - 30 Days Prior to Event

  • If you cancel less than 30 days (4 weeks) prior to your wedding / event date, a 50% fee will incur. 
  • The €500 booking deposit is non-refundable. 

Refund - 7 Days Prior to Event

  • If you cancel less than 7 days (1 week) prior to your wedding / event date, a 100% fee will incur. 
  • The €500 booking deposit is non-refundable.  
  • The full cost is required for short notice cancellation to cover administration and operational costs.  

Refund - Unused Items

  • No refunds or credits will be issued for any items that are returned unused.
  • Orders placed and delivered to the venue and cancelled at the point of delivery will incur a full charge. 

Refund - Change of Event Date 

  • In the unfortunate circumstances that you have to rearrange your wedding date we’ll do our utmost to facilitate your new date.
  • We strongly advise to take out insurance in order to cover the event in the unlikely situation of having to cancel your function. 

Refund - Exceptions / Non-Returnable Items

  • Certain types of items cannot be returned, like custom products (such as special orders or personalized items).
  • Please get in touch if you have questions or concerns about your specific item.

How to Request a Refund?

  • All cancellations must be received in writing (email) from the Hirer and will be deemed to take effect from the date of receipt.
  • If applicable, you’ll be automatically refunded on your original payment method.
  • Please remember it can take some time for your bank or credit card company to process and post the refund.
  • Cancellation charges will automatically be deducted from your credit/debit card provided or added to your invoice.
  • If the Hirer cancels the Contract, then the Company will refund to the Hirer any sums which the Hirer has pre- paid to the Company in respect of the Contract or part of the Contract which has been cancelled, in accordance with cancelation fees. This does not include the non-refundable booking deposits.
  • Depending on the time of cancelation, the Hirer will not be required to make any further payments in respect of the Contract or part of the Contract which has been cancelled.
  • To start a refund, or if you have any questions, you can contact us at hello@sayitwithasign.ie